Consumer Protection Law

ECJ: companies must not always provide their corporate address and identity as part of print ads

In a preliminary ruling of 30 March 2017 (Case C-146/16), the European Court of Justice (ECJ) decided that in certain cases of printed advertising, it may be sufficient for businesses to provide the compulsory information about their corporate address and identity on the respective website given in the advertisement, rather than in the ad itself.

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Mortgage contracts: notice of right to cancel often void

The Hamburg consumer association reported recently on a surprising discovery following an investigation. Many ‘right to cancel’ clauses in mortgage contracts are erroneous and therefore void. More →

Threatening a negative credit rating entry can be illegal

Many people fear a bad credit rating. With this in mind, a court in Germany has confirmed that businesses must follow strict rules before threatening consumers with a negative credit rating entry. More →

Schufa entry threats – are they legal?

It has emerged that businesses are permitted to threaten customers who fail to pay for products or services with a negative credit rating agency entry. However, threatening or drawing consumers’ attention to the possibility of a so-called Schufa entry may only occur under strict circumstances. More →

Germany transposes EU directive on consumer rights

On 14.06.2013 the German parliament adopted new legislation transposing the European Union’s directive on consumer rights. The directive is designed to improve e-commerce and consumer rights. Here is an overview of the main provisions. More →

Schufa: consumer wins compensation for illegal entry

A company in Germany has been ordered to pay compensation after illegally passing on consumer personal data to the German credit rating agency Schufa. A court ruled that the company breached strict legal requirements for transferring personal data by failing to give prior warning to the consumer. More →