The internet offers businesses huge potential to foster their advertising and image strategies for low financial outlay. It is hardly surprising then, that many German businesses maintain online profiles to keep their brand fresh.
The law on social media marketing
Whether businesses use Facebook fan pages, blogs or Twitter, the possibilities are limitless. Or are they?
This series presents an overview of the steps which businesses can take to ensure their social media marketing strategies remain legal.
Part 1 – Choose the correct profile
Many social media networks have strict requirements for business profiles. For example, Facebook differentiates between personal profiles of individuals and so-called ‘fan pages’ of businesses or public authorities.
Facebook fan pages feature a ‘like button’ which enables fans to automatically follow the business’ latest news.
Facebook’s conditions of use state that businesses are not permitted to set up personal profiles, but must instead use fan pages.
If businesses do not follow these conditions, their online marketing presence is likely to be blocked. Indeed, the social media network regularly blocks accounts and often does so without warning.
It is possible to convert a profile; however fans can often be lost. This occurred in the case of Munich’s fan page which was blocked shortly after Facebook modified the user conditions to ensure that city authorities create business profiles. Over 40,000 fans were unable to access content on the profile for some time.
A blocked profile and loosing fans can be particularly infuriating if a business has already invested time and money in developing the marketing strategy.
It is therefore advisable to study the corresponding social network’s terms and conditions of use and to choose the correct profile before setting up a fan page.